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FAQs

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Shipping & Orders
Do you ship internationally?

We currently ship to the United States and Canada. For more information on pricing and delivery timings, please click here.

Do you offer free shipping?

We offer free shipping on all orders over $40 in the United States. To learn more about our shipping prices for the United States and Canada, please click here.

When will my order ship?

Orders sent to the United States with standard shipping will arrive within 3-5 business days, and those with express shipping will arrive within 2-3 business days. In Canada, orders typically arrive within 6-10 business days.

How do I return a product?

You have 60 calendar days from the date of delivery to return an item. If 60 calendar days have passed since the delivery date, we will not be able to offer you a return, refund, or exchange.

To submit your return, please contact support@cliganic.com to receive return instructions. Orders returned without these instructions cannot be processed for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please note that return shipping costs are NOT included.

I haven’t received my order.

Sorry to hear that! Firstly, please check that the shipping address on your order is correct. Secondly, check the areas around your home and ask your neighbors if it was mistakenly delivered to them. Thirdly, contact the shipping company with the tracking information you received for your order. If you’ve done all of that and still can’t find your order, contact support@cliganic.com.

Clean Beauty Basics
What is an essential oil?

Essential oils are highly concentrated plant extracts that capture the natural aroma and beneficial essence of flowers, leaves, bark, roots, or fruit. Each one carries its own unique scent and vibe, whether calming, energizing, or grounding, making them a favorite in natural wellness and self-care routines.

How do you use essential oils?

Essential oils are versatile and easy to use! Add a few drops to your diffuser for aromatherapy, blend with a carrier oil for topical use, or mix into DIY skincare, cleaning, or massage blends. Because they’re so potent, always dilute before applying to skin, and enjoy the plant-powered mood boost.

What is a carrier oil?

Carrier oils are nutrient-rich, plant-based oils, such as Jojoba, Argan, or Rosehip, which are often extracted from seeds, nuts, or kernels. They help dilute essential oils, allowing them to be safely applied to the skin. They’re gentle, non-volatile (so they don’t evaporate quickly), and typically have little to no scent. While they don’t bring aroma to the mix, they’re full of natural moisture and skin-loving nutrients.

Can I apply your oils directly to my skin or hair?

We always recommend diluting essential oils with a carrier oil before applying them to your skin or hair. Essential oils are highly concentrated and potent; using a carrier oil, such as Jojoba or Argan, helps reduce sensitivity while delivering all the plant-powered benefits. Carrier oils can be applied directly to the skin and hair. Always perform a patch test first to ensure your skin agrees!

What is a diffuser?

A diffuser is a device that gently disperses essential oils into the air, filling your space with natural aroma. It’s one of the easiest ways to enjoy the benefits of aromatherapy—whether you’re setting a calm mood, boosting focus, or freshening up a room. Simply add water, a few drops of your favorite essential oil, and let the mist work its magic.

What does it mean if a product is cold-pressed?

Cold pressing is a gentle extraction method that utilizes mechanical pressure, without the use of heat or chemicals, to extract oil from seeds, nuts, or fruit peels. This helps preserve the oil’s natural nutrients, aroma, and purity. It’s a favorite for carrier oils like Jojoba, Castor, and Rosehip because it keeps their skin-loving properties intact.

What does it mean if a product is steam-distilled?

Steam distillation is a traditional, time-tested method used to extract essential oils from plants, herbs, and flowers. Steam passes through the plant material, releasing its aromatic compounds. The vapor is then cooled and separated into water and essential oil. This method captures the plant’s pure essence without the use of solvents or harsh processing.

Certifications and Sustainability
What do all of your certifications mean?

USDA Organic

Certifies that our product is made of 95% + organic content: grown without synthetic pesticides, synthetic fertilizers, sewage sludge, or genetic engineering.

EWG Verified

Certifies that our product avoids the Environmental Working Group’s ingredients of concern, provides full transparency, and is backed by science.

Vegan

Certifies that our product does not contain animal products or byproducts and has not been tested on animals.

GOTS Certified

Certifies that our product is made with organic fibers and is processed according to strict standards for ecological and socially responsible production along the supply chain. Certified by EGL. Scope Certificate Number: EGL/262583/GOTS/262583250417190224.

Seal of Cotton

Certifies that our product adheres to high standards regarding the durability, sustainability, and superior quality of 100% cotton.

Cruelty-Free

Certifies that we do not conduct, commission, or participate in animal testing on our products.

FSC Certified

Certifies that our packaging cartons come from responsibly managed forests that provide environmental, social, and economic benefits.

Non-GMO

Certifies that our product is produced without genetic engineering and that our ingredients are not derived from GMOs.

Microbiome Friendly

Certifies that our product preserves the balance and diversity of the skin microbiome, both on the surface and in the deeper layers of the skin, and leaves the skin microbiome intact.

Oeko-Tex Certified

Certifies that our product’s textiles are tested for harmful substances and produced sustainably, ensuring safety, health, and environmental responsibility.

Are your products paraben and sulfate-free?

Yes! All Cliganic products are proudly free from parabens, sulfates, synthetic fragrances, and other harsh chemicals. We believe in clean, minimal ingredients that are safe for you and your family, nothing more, nothing less.

Do your products expire?

Yes. The expiration date is printed on both the bottle and the outer packaging. For best results, refer to the open jar icon, which indicates how many months the product remains fresh after opening.

Is your packaging eco-friendly?

When designing our packaging, we strive to minimize environmental impact, reduce landfill waste, and minimize the use of materials derived from fossil fuels. We also use recyclable glass and post-consumer recycled (PCR) plastic whenever possible.

How do you give back to the planet?

By giving more and taking less. Our love for the power of healing plants inspires us to give back. We partner with Eden Reforestation to help fund landscape restoration, fight climate change, and support community development.

Do you provide GC-MS and MSDS reports for your oils?

Yes. You can contact our customer service team and request the specific reports that you want: support@cliganic.com

Ingredients & Safety
Are your oils safe for babies?

Essential oils are highly concentrated and not recommended for use on or around babies under 2 years old. Always consult with your pediatrician before introducing any essential oils into a baby’s environment.

Are your oils safe to use while pregnant?

Some essential oils are considered safe for use during pregnancy, while others are best avoided. If you are pregnant, consult your healthcare provider before using any essential oil.

Are your oils safe to use when breastfeeding?

Some essential oils may be safe to use while breastfeeding, but extra care is recommended. If you are breastfeeding, consult your healthcare provider before using any essential oil.

Can I use essential oils in the same room where my baby sleeps?

We don’t recommend diffusing essential oils in a sleeping baby’s room. Babies have very delicate respiratory systems, and even subtle scents can be too strong for them. If your pediatrician gives the go-ahead, only use child-safe oils in a well-ventilated space and for short periods.

Can I use essential oils in the same room as my pet?

Yes, with caution. Pets have a stronger sense of smell than humans, and some essential oils can be irritating or harmful to them. If you're diffusing around pets, keep the space well-ventilated and make sure they can leave the room freely.

Can I apply essential oil directly to my pet’s fur?

No. We don’t recommend applying essential oils directly to your pet’s fur or skin. Animals process oils differently than humans, and topical application can be too intense or even unsafe. Always consult your veterinarian before using essential oils on or around your pet.

Do any of your products contain soy or soy derivatives?

Most Cliganic products are free from soy and soy derivatives, but because our line includes a wide range of natural oils and botanicals, we always recommend checking the ingredient list for each item. If you have a soy allergy or sensitivity, consult with your healthcare provider before use.

Are all of your products vegan?

Our products are vegan, except for our lip balms, which contain cruelty-free, organic beeswax sourced from beekeepers who promote hive health and a sustainable ecosystem.

Do any of your products contain nuts?

Some Cliganic products—like Sweet Almond Oil and Argan Oil—are derived from nuts or nut-like kernels. If you have a nut allergy, it’s important to read each product’s ingredient list carefully and consult with your doctor before using any oil, even topically. Your safety always comes first.

Partnerships, Collabs & PR Programs
What type of partnership programs does Cliganic offer?

Cliganic offers two partnership programs:

Influencer & Creator Affiliate Program: Designed for influencers, content creators, and social media personalities. Earn 15% commission on every sale generated through your unique affiliate link. Join here.

Media & Content Partner Program: Designed for coupon sites, blogs, publishers, and PR/media networks. Managed through Impact, with flexible commission structures in place. Sign up here.

Who is eligible to join these programs?

Influencer Program: Open to bloggers, YouTubers, TikTok creators, Instagram influencers, and other content creators with an engaged audience in beauty, wellness, and natural products.

Media Program: Open to online publishers, coupon and deal sites, affiliate networks, review platforms, and PR outlets with established traffic.

How much can I earn as a Cliganic partner?

Influencers/Creators earn 15% commission on all referred sales. For Media Partners, commission rates vary based on performance and agreement but are competitive within the industry. Both programs use affiliate tracking links to track referrals.

How do I get started?

Influencers & Creators: Apply via Cliganic Affiliate Creator Page. Once approved, you’ll get your affiliate link, media kit, and access to tracking tools.

Media Partners: Apply via Impact. You’ll receive program details, tracking links, and access to assets after approval.

There are no costs to joining. Both programs are free, with no setup fees or ongoing charges.

Are there marketing assets available?

Yes. Approved affiliates receive:

  • High-resolution product images
  • Banners and creatives
  • Exclusive discount codes (for select campaigns)
  • Early access to new product launches (influencers only)
Can I use paid ads or PPC to promote Cliganic?

Influencers: Paid ads are allowed if they don’t bid on Cliganic brand keywords or trademarks.

Media Partners: PPC guidelines are outlined in the Impact agreement; direct brand keyword bidding is not permitted.

How and when do I get paid?

Payments are issued based on confirmed sales and are processed monthly, typically within 30–45 days after the end of the month, via the affiliate platform (Cliganic or Impact). Payment methods include direct deposit, PayPal, or other options (based on the affiliate platform)

Can I participate in both programs?

Yes, if you run a blog or media site and create influencer content, you can join both programs, but you’ll need to apply separately.

Who do I contact for questions or support?

Influencer Affiliates: Contact Cliganic’s affiliate support via the email provided upon approval.

Media Partners (Impact): Reach out via the Impact platform messaging system or Cliganic’s affiliate manager.